Return Policy – Robyn Real Jewels | South Africa Online Shop (SA)

I would like to return my item.

We have a 30-day return/exchange policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We do not accept return exchange on earrings due to hygienic purpose

To start a return, you can contact us at hello@robynrealjewels.com. We’ll send you our return address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Return shipping is the responsibility of the customer.  

You can always contact us for any return question at hello@robynrealjewels.com.

 

I received a damaged package.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.


I would like to exchange my order for something else.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

I would like to cancel my order.

If you would like to cancel your order. Please send us an email to hello@robynrealjewels.com with the subject line including: cancellation request and your order number. We will then arrange to cancel your order.


When will I receive my refund?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

×