Shipping policy

FREE shipping for orders over R1500 

We dispatch orders from our offices within 1-3 workings with the following couriers.

YOU WILL RECEIVE AN EMAIL ONCE WE HAVE COMPLETED YOUR ORDER, PACKED IT UP & ITS READY TO BE SHIPPED TO YOU, ALONG WITH YOUR TRACKING NUMBER. 

(Please allow time before tracking your parcel, it can take up to 24 hrs for a courier to book into their hub. If you find not tracking information available, please try again later.

 COURIER LEAD TIMES: 

• Cape Town & Surroundings: flat rate of R100 - takes 1 to 2 working days via FASTWAY (from when the parcel has left our office). 

• National Main City Hubs, (JHB, DBN, PE & rest of Country): Flat rate of R100 - takes 3 to 4 working days (from when the parcel has left our office), via Fastways. 

Track your parcel - Copy & paste this link in your search engine: https://www.fastway.co.za/our-services/track-your-parcel/

• Outer lying Areas: we will use the Courier Guy or you may arrange your courier directly with us. Track your parcel - Copy & paste this link in your search engine to Track your parcel: https://portal.thecourierguy.co.za/track
• Urgent Deliveries: urgent deliveries can be arranged directly with us. We will try our utmost to accommodate you with this. However, we cannot guarantee as sometimes there are delays with the Courier Companies that we are not in control of.

Tracking Numbers:

- Tracking no starts with: RA..  It has been sent with FASTWAY

• Tracking no starts with: TCG…   It has been sent with THE COURIER GUY

Shipping to Europe & rest of the World

We ship orders for Europe and the rest of the World from our warehouse in Switzerland. Please visit our international website: www.robynrealjewels.com to order.