Tourmaline Delicate Stone Hoops

We dispatch orders from our offices within 1-3 working days with the following couriers.

If you order is handmade and not it stock, it will take longer. Please check in the product description to see how long it will take to make your product.

 YOU WILL RECEIVE AN EMAIL ONCE WE HAVE COMPLETED YOUR ORDER, PACKED IT & ITS READY TO BE SHIPPED TO YOU, ALONG WITH YOUR TRACKING NUMBER. 

(Please allow time before tracking your parcel, it can take up to 24 hrs for a courier to book into their hub. If you find not tracking information available, please try again later.)

 COURIER LEAD TIMES: 
 Cape Town & Surroundings: flat rate of R95.00 - Local door-to-door delivery takes 1 to 2 working days via FASTWAY (from when the parcel has left our office). Tracking number begins with RA. Copy & paste this link in your search engine to Track your parcel:  https://www.fastway.co.za/our-services/track-your-parcel/

 National Main City Hubs, (JHB, DBN, PE & rest of Country): Flat rate of R95.00 -
Door to Door delivery takes 3 to 4 working days (from when the parcel has left our office), via Fastways. Copy & paste this link in your search
engine to Track your parcel: https://www.fastway.ie/courier-services/track-your-parcel/

 Outer lying Areas: we will use the Courier Guy or you may arrange your courier directly with us. Copy & paste this link in your search engine to Track your parcel: https://portal.thecourierguy.co.za/track

 Urgent Deliveries: urgent deliveries can be arranged directly with us. We will try our utmost to accommodate you with this. However, we cannot guarantee as sometimes there are delays with the Courier Companies that we are not in control of.

Which Courier Company did we use?

Please check your email with the tracking number. The link will take you directly to the Couriers Website. 

We always choose the fastest option to ship your parcel. Get in touch with us if you need a present or order shipped urgently. We love to help out our customers.
Please note that we are not in control of the Courier Companies and delays may occur for various reasons. 

If you have any further requests regarding urgent or special gift requests.

Please leave your comment at checkout or email us to jo@byrobyn.co.za or robyn@byrobyn.co.za